Privacy Policy

Last updated: 04/08/2025

1. What Information We Collect

We may collect personal information such as your name, email address, phone number, and residential or business address when you:

  • Request a quote
  • Book a service
  • Contact us via phone, email, or our website contact forms
  • Subscribe to updates or promotional content

We may also collect non-personal technical data such as IP address, browser type, pages visited, and time spent on our website via tracking technologies like cookies.

2. Why We Collect Your Information

We collect and use your information to:

  • Provide, manage, and deliver our electrical and air conditioning services
  • Respond to your enquiries and booking requests
  • Send service confirmations and updates
  • Improve our website functionality and customer experience
  • Meet legal and regulatory obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Trusted third-party service providers who help operate our business (e.g., hosting or payment systems)
  • Government authorities or law enforcement, if required by law or to prevent fraud or risk to life or safety

All third parties are required to maintain the confidentiality and security of your information.

4. Cookies and Analytics

Our website uses cookies and tracking tools (e.g., Google Analytics) to understand how visitors interact with the site. This helps us improve our content and services. You can disable cookies in your browser settings if you prefer.

5. How We Protect Your Information

We use a combination of physical, technical, and administrative safeguards to protect your data from unauthorised access or disclosure. However, no internet-based system is completely secure, and we encourage you to contact us immediately if you believe your data has been misused.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your information
  • Withdraw your consent to marketing or data collection (where applicable)

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We only retain your personal information for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. After that, your information will be securely deleted or anonymised.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. Any updates will be posted on this page with a revised ‘Last updated’ date.

9. Contact Us

If you have any questions, concerns, or requests about your personal information or this Privacy Policy, please contact us at:

RA Aircon & Electrical PTY LTD

44 Revelry St, Pallara QLD 4110, Australia

Email: Razeel@raairconandelectrical.com.au
Phone: +61 433 778 393